About Carole
Carole Scarlett is a counsellor with more than 22 years of experience. She offers a calm, non-judgemental space for people to talk through stress, anxiety, relationship concerns, grief and other difficult feelings.
She works with adults and can support both short-term practical work and longer-term talking therapy depending on what someone needs. Sessions aim to help people understand their reactions and build on inner strengths so they can feel more able to cope.
Carole uses a person-centred style that puts the person’s experience first. She also draws on cognitive behavioural techniques and solution-focused ideas to help break unhelpful patterns and set manageable steps forward.
When trauma or abuse is part of the story, Carole applies trauma-focused methods alongside motivational interviewing to gently explore what would help a person move on. She says the goal is practical clarity and steadier day-to-day coping rather than quick fixes.
Clients can expect an empathic, encouraging counsellor who listens and reflects back what matters to them. Carole describes her approach as consistent and supportive, aiming to help people notice small changes that grow into lasting progress.
Her work also addresses issues such as attachment concerns, codependency, self-harm, eating-related worries and multicultural questions. Sessions are carried out in English and take place in the United Kingdom.
How these approaches translate to online work
Client-Centred Therapy focuses on listening closely and reflecting what matters to the person. Online sessions use that same listening-first stance to help someone feel understood and noticed, even when speaking from a distance. Cognitive Behavioural Therapy (CBT) breaks problems into thoughts, feelings and actions and looks for small experiments to try. Online work can make it easy to set weekly tasks, track patterns and try exercises between meetings. Trauma-Focused Therapy helps people process distressing experiences at a careful pace, often using grounding and pacing strategies to reduce overwhelm.Finding the right approach is part of the work. The therapist will talk with each person about what they hope to change and try methods that fit those goals. That decision is collaborative and can change as therapy goes on if different techniques seem more useful.
The practical benefits of online therapy include fitting sessions around work and family life and reducing travel time. If you need details on the session formats offered, please confirm the available options before booking. Online meetings can make it easier to keep continuity of care and to turn small insights into everyday habits without needing to rearrange a whole day.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
22+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What concerns does she help with?
She supports people facing stress, anxiety, relationship problems, trauma and abuse, grief, depression and low self-esteem among other issues.
How would she describe her approach in sessions?
Her style is person-centred and empathic, mixing practical techniques with reflective listening to help people identify small, workable steps forward.
How long has she been practising?
She has 22 years of experience working with young people and adults in a range of emotional difficulties.
What are her credentials and where does she practise?
She is a member of the British Association for Counselling and Psychotherapy (BACP) and works in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
Can people outside the UK work with her?
She does not accept international clients at this time.
How are fees and payments handled?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
What do I need to do to begin?
Select the Start Therapy button, complete the short matching questionnaire and then schedule a session according to therapist availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.