- Compassionate listening
- Practical coping skills
- Identity and grief
About Charlotte
Charlotte Yau is a counsellor who supports people facing stress, anxiety, grief and the fallout of trauma and abuse. She also helps those dealing with relationship and intimacy issues, parenting strains, career pressures, low self-esteem and codependency. She aims to create a calm, warm space where people can be heard and start to feel steadier again.
She works in a direct and compassionate way, using practical conversations to help clients reflect on their lives and choices. Sessions focus on building resilience, making sense of difficult memories, and finding small steps that feel manageable. The work is paced to the person, not forced into one approach.
Charlotte draws on several well-known methods to guide her work. She uses Acceptance and Commitment Therapy to help people clarify values and take meaningful action. Cognitive Behavioural Therapy helps when unhelpful thoughts and patterns need changing. Mindfulness and Dialectical Behaviour Therapy skills are used to manage strong emotions and build coping tools.
Her practice pays attention to cultural identity and caring roles, including the strain of navigating different cultural expectations and life between worlds. She aims to respect each person’s background and personal story while helping them regain balance.
Charlotte holds BACP registration, which is listed as her credential. She has five years of experience and practises in the United Kingdom. To begin, readers should use the Start Therapy button and complete the short matching questionnaire before scheduling.
How therapy approaches guide online support
Acceptance and Commitment Therapy (ACT) asks people to name what matters to them and take small steps toward those values. It is useful for anxiety, low mood and life transitions where clarity and committed action help. Cognitive Behavioural Therapy (CBT) looks at the links between thoughts, feelings and actions to change patterns that cause distress, helpful for worry, stress and unhelpful habits. Client-Centred Therapy focuses on creating a trusting, non-judgemental space so people can find their own answers; it is often used when someone needs time to process identity, grief or complex feelings.Finding the best approach is a team effort. The therapist will talk with the client about goals, preferences and day-to-day needs and then suggest methods that fit. Plans are reviewed together so the work stays relevant and responsive to how the person is progressing.
If you are considering online sessions, check the available session options before booking as formats are not specified here. Many people appreciate online work because it can fit around work, caring duties and travel, and because shorter check-ins can be arranged when needed. Online sessions can also make it easier to maintain continuity while managing strong emotions, using mindfulness exercises or practising CBT skills between meetings. Therapists and registered or accredited professionals often adapt materials and exercises so they work well at a distance.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What kinds of problems does Charlotte help with?
She supports people with anxiety, stress, depression, grief and trauma, along with relationship and intimacy concerns, parenting stress, career pressures and codependency.
How would she describe her therapy style?
Her approach is warm and practical, focusing on listening, gentle challenge and small steps. Sessions aim to build coping skills and clarity rather than relying on one fixed method.
What is her professional background?
She has five years of clinical experience working with people facing life changes and cultural identity challenges.
What credential does she hold and where is she based?
Charlotte is listed with the British Association for Counselling and Psychotherapy, shown as BACP, and she practices in the United Kingdom.
Can I see her in a language other than English?
Sessions are offered in English.
Does she work with international clients?
International clients are not currently accepted.
How are sessions paid for and what do they cost?
Costs vary with location and therapist availability; sessions use a subscription model that can be cancelled at any time.
What do I do to begin working with her?
Select the Start Therapy button, complete the short matching questionnaire, and then schedule a session according to the therapist's availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.