- Anxiety and depression
- Practical coping steps
- Seven years experience
About Hayley
Hayley Ward is a counsellor based in the United Kingdom who helps people facing issues like anxiety, depression, relationship and intimacy difficulties, sleep problems, addiction, grief and codependency. She brings seven years of experience in healthcare settings and aims to create a calm space for people to talk about what matters most to them. Hayley supports people through life changes, parenting strains, career stress and burnout-related concerns.
Her background includes work in the NHS and with Bupa, which gave her practical experience of different care settings. That experience informs how she tailors sessions to each person’s situation and routine. She believes people carry strengths they can use to change how they feel and act.
Hayley focuses on understanding the story behind difficult patterns, including abandonment, attachment and family-related issues. She also works with people experiencing neurodiversity, chronic illness, body-image concerns, and varied sexual cultures such as BDSM and kink.
In sessions she aims to be straightforward and compassionate. Conversations are used to identify what’s getting in the way, try new ways of coping, and set practical, achievable steps for change. Her approach emphasises collaboration and clear, down-to-earth guidance.
Hayley holds NCPS as a credential and speaks English. She accepts international clients and uses a subscription model for sessions that can be cancelled at any time.
How evidence-based approaches translate to online sessions
Hayley works with evidence-based therapeutic techniques that focus on practical change and understanding patterns. One common approach she uses helps people spot and change repetitive thoughts and behaviours that feed anxiety and depression; this involves simple exercises and small behavioural experiments to try between sessions. Another strand focuses on attachment and relationship patterns, helping people trace how past relationships affect current intimacy and boundaries and then try new ways of connecting.Choosing the right approach is part of the work. Hayley treats it as a joint process where the therapist and client discuss needs, goals and preferences, then adapt techniques as they learn what works. She aims to explain options clearly and try methods that fit the person’s pace and life.
Confirm the available online session options before booking, as formats are not listed here. Online therapy can make sessions easier to fit into a weekday, reduce travel time, and allow shorter check-ins when a full appointment is not needed. It can also support continuity of care for people living abroad, since she accepts international clients. Practical benefits include fitting work or family schedules and keeping momentum between face-to-face appointments when those are used.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Experience
7+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What concerns does Hayley help with?
She supports a wide range of issues including anxiety, depression, relationship and intimacy problems, sleep difficulties, addiction, grief and codependency among others.
What is her therapeutic style like?
Her style is calm, practical and collaborative, focusing on plain conversation to identify unhelpful patterns and set achievable steps for change.
How much experience does she have?
Hayley has seven years of professional experience working in different healthcare settings, including the NHS and Bupa.
What credentials and location are listed?
She lists NCPS as a credential and practises from the United Kingdom.
Which languages can sessions be held in?
Sessions are offered in English.
Can international clients work with her?
Yes, she accepts international clients.
How are sessions paid for and what do they cost?
Sessions use a subscription that can be cancelled at any time; costs vary with location and therapist availability.
How do I begin working with Hayley?
Use the Start Therapy button, complete a short matching questionnaire, and schedule sessions according to the therapist's availability.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.