- Client-centred care
- Relationship focus
- Supports grief
About Susan
Susan Chown is a counsellor who uses a client-centred approach to support people facing relationship and emotional difficulties. She has over 10 years of professional experience and works with issues such as trauma, grief, anxiety and mood concerns. Her practice emphasises listening and helping people build on their own strengths to make changes that matter to them.
She focuses on common life pressures that can feel overwhelming, including stress, parenting strain, addiction-related problems and intimacy challenges. Susan also helps people navigate complicated feelings around loss, body image and self-worth. Her background includes supporting clients who are coping with chronic illness, caregiver stress and the ripple effects of domestic violence and separation.
Susan uses a client-centred style that places the person’s experience at the heart of each session. Sessions are shaped by what the individual brings, with the counsellor offering responsive reflection and practical suggestions where helpful. This approach suits people who want a respectful, non-directive space to talk things through and try new ways of coping.
She holds BACP registration, which appears on her profile as BACP. She practises in the United Kingdom and works in English. International clients can be accepted; confirm arrangements when you enquire.
Starting therapy involves selecting the Start Therapy button, completing a short matching questionnaire, and scheduling according to the therapist’s availability. The service uses a subscription model that can be cancelled at any time; fees vary by location and therapist availability.
How client-centred work transfers to online therapy
Client-Centred Therapy places the person’s experience at the centre of sessions. The therapist listens closely, reflects what is said and follows the client’s pace. This approach is useful for issues like grief, relationship stress, self-esteem and anxiety where being heard helps people understand their next steps.Susan’s way of working emphasises using a person’s own strengths. Online sessions can still focus on what matters to the client, with the counsellor adapting questions and reflections to suit each situation. The process is collaborative and decisions about pace and goals are made together rather than imposed.
Finding the right approach is part of the work. The counsellor will discuss what might suit your concerns and adjust the style over time based on your needs, goals and preferences. This helps make sure the therapy feels relevant and manageable.
The therapist biography does not list specific session formats, so please confirm which options are available before booking. Online counselling can make it easier to fit sessions into a busy week, reduce travel time and allow shorter check-ins when needed. It also makes access easier for international clients and those balancing work or caring responsibilities, while keeping the focus on practical ways to cope and move forward.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
10+ years
Credentials
Listed on profile
Languages
English
Frequently asked questions
What concerns does Susan commonly help with?
Susan works with relationship issues, trauma and abuse, grief, intimacy concerns, self-esteem, stress, anxiety and mood difficulties including depression and bipolar. She also supports people facing addiction, caregiver stress, body image and codependency related worries.
What is her therapeutic style like?
She practises a client-centred approach that emphasises listening and understanding. Sessions focus on the person’s experience and build on strengths rather than following a rigid formula.
How much experience does she have?
She has over 10 years of professional experience working with a range of emotional and relational concerns. That background informs how she supports people through difficult transitions.
What credentials and location are listed?
The profile shows BACP as a credential and indicates practice in the United Kingdom. No further licensing details are provided beyond what appears as BACP.
Which languages and international options are available?
Sessions are offered in English. International clients are accepted; confirm specific arrangements when you enquire.
What session formats are offered?
The therapist biography does not specify session formats. Please confirm current session options directly before booking so you know which formats are supported.
How are fees and payments handled?
Cost varies with location and therapist availability. Sessions use a subscription that can be cancelled at any time; confirm exact fees during the matching or booking process.
How do I begin working with this counsellor?
Use the Start Therapy button, complete a short matching questionnaire, and then schedule according to the therapist’s availability. The matching step helps pair you with the right counsellor for your needs.
Profile details come from information the therapist supplied to BetterHelp. Credential and registration rules differ between the United States, the United Kingdom and Australia.